Samsung Omnia 7 update issue: Don't try to update your phone and wait for the fix

As you probably already know by now, yesterday’s Windows Phone 7 test update can’t be applied to all Samsung Omnia 7 devices (and Focus too it seems) but there’s nothing to worry about. I’ve tested every possible combination to try to get it to work on my device and so far everything has failed:

1) Freed as much space as possible on the phone.

2) Used several Micro-USB cables

3) Uninstalled and re-installed the Zune Desktop software

4) Connected trough a proxy to grab the update file from another MS server

5) Used another PC

So what’s the hold up ? Why are some Omnia 7 users able to update and not others? First off, it HAS NOTHING TO DO with the firmware version of the phone (or your OS version 64/32bit). So if you updated to the latest JK1 release there’s nothing to worry about and if you haven’t then you are in the same situation. The problem seems to be related to the device’s storage/ reserved space, this is why users with minimum amount of content on their phone were able to get it to work and why hard reseting the device also seems to allow the handset to be updated. So just sit tight and wait for Microsoft to find a solution to the problem (a Hard Reset isn’t a solution…) and this should take up to 3 days according to MS’s support.

6. We would recommend at this time, not to retry the update, as subsequent attempts will fail similarly. While we continue to investigate the issue, we would ask that you not attempt the update until your device alerts you of another update opportunity, in approximately 3 days’ time.

Again, I wouldn’t really worry about not being able to update right now.
We are working on it, and yes, we are finding some patterns that we are expect to solve soon

This is a minor update, you are not missing any new features, so if you can’t update now don’t stress.
Please revert phone to original state (no need to hard reset) and wait couple of days until potential issues are solved, and you will be able to get the update

If you had troubles updating I wouldn’t really mess with it… in this unexpected state you might end with a brick phone and that would be a bigger problem

UPDATE: Looks like every blog out there is reporting blatantly false info (stuff like JK1 F/W Omnia 7 devices are always able to update etc.. which is FLASE). So just to be clear on this subject none of them seem to have any fist hands experience with the issue (or even have a WP7 device). The update fails on Omnia 7 devices regardless of the Desktop OS version (XP/VISTA/7/OSX 32/64bit) or F/W version (JK1 or lower) and is related to the phone’s storage and reserved space. There’s no way to unbrick a bricked Omnia 7 (bricked = Phone no longer boots up after pulling the battery and no way to hard reset it) and so far less than 5 people have reported bricking and only two are confirmed to be bricked. Secondly the only way to apply the update to an Omnia 7 that constantly fails at Step 7 is to Hard Reset the device and then launch the update. So please keep this in mind when you read all the wrong reports circulating right now.

  • Nico

    I had no error with my Omnia 7. Everything is fine for me

  • Nicklas Njao Olsson

    whaaat it worked fine for me! i hope O.O

  • ulub81

    What works for me and my Omnia 7 is doing a hard reset! After that the update gets over the 100% mark at step 7 of the updating procedure!

  • Fred

    mine had no issues… but it took forever

  • sam

    hi guys,
    is it improving gradient display and banding issue on the super amoled display?
    This problem is a big let down to me (with the 8Go) even if the omnia 7 is still the only wp7 option for me (on a hardware design point of view)

  • Ccmd_232

    Tell you the truth, this post is the only logically valid post around the WP7 Update that everybody passing around. Since I know you have updated your F/W in a previous post and yet the update has failed while you are trying it. Plus, you just got to the point, no extra BS that is floating around. And for that my friend, Thank you so much!

  • MobileTechWorld

    Thanks for the support. That’s what I always try to do:go straight to the to the point. I was one of the first person (if not the first) to flash the JK1 F/W on an Omnia 7 more than a month ago and also one of the first to report the update issue yesterday and to try every possible combination to get it to work (as seen in my Twitter timeline). So it saddens me to see false info being re-posted everywhere.

  • Ccmd_232

    Yes, it saddens me as well, just imagine how many people (not to add the confusion) are now following such false info just to get their deivces working with the update. I agree that your were one of the first person (if not the first) to update the F/W of the Omnia 7 as I have never seen anyone reporting it. I don’t know why there is so much drama about it that never happened in other platforms/devices when they failed big time.
    So Thank you again and keep up the good work!
    Just to clarify, I don’t own a WP7 but following the info as I wait for my Omnia 7 I have ordered from Amazon since it is not yet released in here.

  • Anonymous

    I frequently come across people on Marketplace who post that their Samsung WP7s are giving them trouble with respect to certain apps (lots of crashes, etc.). Are the Samsung phones generally thought to be garbage?

  • Ccmd_232

    I have no word to say about whether Samsung devices are garbage or not but I know that Samsung hardware is much better than other hardware available in other devices, i.e., Super AMOLED Screen, Camera Image Stablizer, and Battery Life is longer.
    I believe that there will be an update to the device from Samsung itself, sooner or later which may fix any hardware related issues, if there is any. It’s all about time.

  • Anonymous

    Definitely not garbage but i have the impression that Samsung has done something differently!
    Has anyone managed to played the free game Army Ranger on an Omnia 7? (specifically Omnia 7)

  • Ccmd_232

    I just recieved my Omnia 7 which I ordered from Amazon :) )) . It already have the F/W Update installed. The F/W Version is the same as the new one as depicted in the image here:
    P.S.: I didn’t try to update and probably will not until a fix is available.

  • Anonymous

    I must be one of the “two are confirmed to be bricked” as my Omnia 7 is definitely bricked. There are around 12 others reporting the same on the Microsoft Answers forum, so I do not know where you get your figure of only two from.

  • MobileTechWorld

    Hi Loco,

    Please note that the post was done literally 24hours ago and back then I could only confirm two brickings. Things have obviously evolved since and its only natural that there are more reports coming in one day later. I can’t track every single one of them and post about it though. :)


  • MobileTechWorld

    Nice! You are going to love it!

  • Alex
  • Ccmd_232

    I wonder why Samsung didn’t even bother to comment on the matter. It’s their phones (Omnia 7 and Focus) which were affected by the update. They have mention nothing about it, I really wonder why!