Nokia Lumia 800 issues continued: looking better

As you all already know my Nokia Lumia 800 user experience has been plagued with some serious issues that I didn’t hesitate to publicly report here in the past few weeks. Poor battery performance, disappearing battery status, poorly grounded screen digitizer, audio and camera issues, etc. The list isn’t short and many early Lumia 800 owners have suffered the same fate. My latest post made enough noise for Nokia to notice that something wrong was going on  and made them gracefully replace both my handsets with brand new ones coming straight from the factory.

So here are my recommendations based on my experience with the brand new phones:

1) If your device suffers from the missing battery bug: Get it replaced by your Operator/Carrier or Nokia Care

2) If your phone suffers from a really badly grounded digitizer (screen jitters even when the device is not being charged: Get it replaced. All Lumia 800 I have seen have a jittery screen when charged but it shouldn’t happen when the device is unplugged.

3) Battery Life: Seems to be fine on both new handsets but I need to test it further in the coming days. Don’t pay attention to the readings in the diagnostic app because they are all wrong (charge capacity etc..). Make sure to disable the OS Update notification via cell network in the settings to save some standby battery life and remember that setting the screen brightness to high will nuke your battery really fast (It would be really great if the medium settings was as bright as the one on the Omnia 7…).

UPDATE FEB 10: Battery went south today. Before going to sleep the phone reported 40% left, unfortunately 5 hours later when I woke up the phone was dead. I charged it but the thing seems to be permanently busted for now: Max battery capacity is now stuck between 800mAh and 950mAh which is below 1000mAh so Nokia says that it’s a hardware defect (my other phone experienced the weird fast battery rain earlier this week for no apparent reason either..). Everything is working fine on the device but the battery reading is totally wrong. The company is sending me to new phones which I should receive early next week (they also may be loaded with a beta FW so I can test if things are still running wild or not). I’m betting on a Radio or Qualcomm PM8058 Power Management IC driver issue. But in either cases this shouldn’t turn the device’s battery into a lemon…

4) Audio and Camera issues will be addressed in upcoming updates. One of my handsets doesn’t suffer from the pink/purple spot as much as the other so your mileage may vary

5) Screen viewing angles and color seems to be random depending on the device: as with my previous devices one of them is yellowish while the other is perfectly fine. As if the polarizing process wasn’t perfectly done on one of the two.


So, all in all, things seems to have been partially “fixed” for me “simply” by replacing my handsets with brand new ones manufactured not long ago. Yes, some devices do suffer from hardware/assembly defects so don’t hesitate to get yours replaced as soon as possible. With more than 1 million devices already out in the wild this was bound to happen to some extend. Don’t forget to follow me on Twitter if you want up to date impressions.


  • http://twitter.com/gibbyhome Mark Gibbs

    so now you like it :) I would amagin that this should be fine once the 900 comes out ..

  • Anonymous

    Glad you’ve now seen for yourself the firmware wasn’t totally busted and not every Lumia 800 out there had a hardware defect related to the battery/power management circuit.

    It’s a shame the Lumia 800 has issues. Some batch(es) probably more than others. However, no need to fear it’s fundamentally flawed in ways that software updates can’t fix.

  • Mami

    On my side I’ve got OS update but still have and older firmware, anyone know a trick (except from nokia care and co) to easily force firmware update ?

  • Techboj

    And i still have the phone rebooting sometimes.
    When trying to call someone, the device simply doesn’t react and all of the sudden goes power off and reboots.

    This was an issue and still is, even after the update.

    More people noticed this?

  • kraschboombang

     My Lumia 800 acts weird about every second charge. One charge the battery is fine. The next the battery drops quickly without me doing anyting. And so it goes.

    I’m on my third phone (previos two exchanged because of screen issues). Now this third one the screen is perfect but I got this werd battery drainage every second charge instead. A factory reset seems to have stopped the drain in the same charge cycle. Something fishy with the software indeed. I’m on 11501 and it was from purchase so I have not updated myself.

  • Robbie

    The polarisation of the glass depends on the way the sheet of glass was cut.   ||==||

  • Anonymous

    Tecboj I have the same issues as you. Its very annoying, turns off randomly when calling. Device doesnt react, and then reboots.

    Mobiletechworld thank you for writing about these issues, please continue to do so until Nokia gets their act together. This is such a joke.

  • http://www.charlespinker.com/ Charles Pinker

    I’m on OS 7.10.8107.79 / fw 1600.2483.8107.11501 and the phone randomly reboots itself all the time, sometimes when I do something (unlock it, send an email etc), other times when it is just sitting unused on my desk. Would be great to get some form of acknowledgement from MS/Nokia on the issue.

  • http://twitter.com/hoekstras Sake

    I never experienced a reboot. I’d say: defective unit