Nokia releases statement about Nokia Lumia 800 battery problems

Nokia has just released an official statement regarding the recent Battery bugs introduced in the first firmware update pushed earlier this month. Unfortunately the bug I encountered with one of my handsets (which is quite a bit more annoying given that the battery is no longer detected by the OS!) isn’t mentioned by the company but it may be related to the one Nokia is said to have fixed in the upcoming January update which will also contain camera improvements among other things. Read the full statement after the break:

On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.

The good news is that as this is a software problem it can be easily resolved. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity. For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone. Anyone who requires any further clarification should contact Nokia Care (Care contact details and locations can be found at

Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity. If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal. Once the software update has been applied, you should experience much better battery life. In the meantime here are some tips on how to increase your battery performance and you should also make sure you are using the charger that came with the phone, as older chargers may not be as effective at charging the new Nokia Lumia 800.

  • Jani Nevalainen

    What kind of numbers people are getting from the diagnostics? My battery is telling me that it’s charged 65535%…

  • W. Craig Scratchley

    I get all zeros.  Very annoying.  The phone always displays ? for battery charge remaining.