Confirmed: HTC HD2 camera suffers from hardware defect (Updated)

Well, here’s some bad news for all HTC HD2 owners and those who want buy one. As I’ve reported several times here, ever since the first HD2 reviews started to appear I noticed that all pictures taken with the device exhibited a Pink/Purple hue. Several users have contacted HTC‘s support and got following answer:

Dear valued HTC customer, Thank you for your enquiry about your handset. This is a hardware issue and you can contact your re-seller to exchange the device for another one or contact us and we will send this device to be repair. If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.

XDADevs:

Hi Mike,

Thats not a software problem, our apologies. I can now confirm we have established this being a hardware fault.
Unfortunately at this stage it is too early to determine exactly where the fault lays but it most certainly is not a software related issue.
If you can ask CLove to swap it, please do so, if not we will come and collect it for repair.

You can arrange this by calling 08458900079.

Best Regards

Mike

Maybe HTC should issue a global recall, because so far every HD2 that’s been sold seems to suffer from this (according to all the users reports)

UPDATE: Posted an update on the situation here

UPDATE 2 : A software HOTFIX is being developed by HTC !

UPDATE 3: The HOTFIX is now available here

Source: XDA-Devs

  • mohammad javad poostchi

    i have problem too

  • mohammad javad poostchi

    i have problem too

  • xm

    i just got it today by email from HTC support:

    ———
    Hello xm,

    It is unknown whether this is a software or hardware issue at this time. As it is not happening with every HD2, it is not completely widespread. However, we are aware that it is occurring and are working toward finding the source of the problem and a resolution for the issue. The fact that it is something that can be resolved indicates something more on the software side, but at this point it is still officially unknown. I do apologize for any inconvenience you may have experienced, and thank you for your patience in this matter with us.

    Philip
    HTC Technical Support
    ———-

    So, what’s now ????????

  • xm

    i just got it today by email from HTC support:

    ———
    Hello xm,

    It is unknown whether this is a software or hardware issue at this time. As it is not happening with every HD2, it is not completely widespread. However, we are aware that it is occurring and are working toward finding the source of the problem and a resolution for the issue. The fact that it is something that can be resolved indicates something more on the software side, but at this point it is still officially unknown. I do apologize for any inconvenience you may have experienced, and thank you for your patience in this matter with us.

    Philip
    HTC Technical Support
    ———-

    So, what’s now ????????

  • Nick Cassidy

    I still don’t know if this is a hardware or software issue. Even though HTC issued a software fix which you can download and install via a USB cable, it’s possible this is a software fix to correct a hardware issue. The software fix may be just color-correcting the image after it is taken.

    The other thing to note is that HTC’s software fix does not fix video on this camera. So all units still have the camera defect when shooting video. Try making some video of a white sheet of paper or cardboard and you’ll still see the pink area in the center, even in the “fixed” cameras.

  • Nick Cassidy

    I still don’t know if this is a hardware or software issue. Even though HTC issued a software fix which you can download and install via a USB cable, it’s possible this is a software fix to correct a hardware issue. The software fix may be just color-correcting the image after it is taken.

    The other thing to note is that HTC’s software fix does not fix video on this camera. So all units still have the camera defect when shooting video. Try making some video of a white sheet of paper or cardboard and you’ll still see the pink area in the center, even in the “fixed” cameras.

  • robins

    hi to wanted to buy htc hd2 i m really impreesed by the specifications..but i want to clear abt the camers clearity..

  • robins

    hi to wanted to buy htc hd2 i m really impreesed by the specifications..but i want to clear abt the camers clearity..