Well, here’s some bad news for all HTC HD2 owners and those who want buy one. As I’ve reported several times here, ever since the first HD2 reviews started to appear I noticed that all pictures taken with the device exhibited a Pink/Purple hue. Several users have contacted HTC‘s support and got following answer:
Dear valued HTC customer, Thank you for your enquiry about your handset. This is a hardware issue and you can contact your re-seller to exchange the device for another one or contact us and we will send this device to be repair. If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Thats not a software problem, our apologies. I can now confirm we have established this being a hardware fault.
Unfortunately at this stage it is too early to determine exactly where the fault lays but it most certainly is not a software related issue.
If you can ask CLove to swap it, please do so, if not we will come and collect it for repair.
You can arrange this by calling 08458900079.
Maybe HTC should issue a global recall, because so far every HD2 that’s been sold seems to suffer from this (according to all the users reports)
UPDATE: Posted an update on the situation here
UPDATE 2 : A software HOTFIX is being developed by HTC !
UPDATE 3: The HOTFIX is now available here