Update on the HTC HD2 camera situation

I’ve been looking at all the ongoing threads around the world discussing this problem and so far it seems like every HD2 ever produced suffer from this pink/purple hue. It ranges from review samples used by blogs/websites to devices bought unlocked or on all carriers like Vodafone, O2, T-Mobile, Orange in France, UK, Poland, Sweden etc… It’s still not 100% clear yet if this is fixable by a software update. Nokia had some severe camera problems with the original N95 when it shipped and finally managed to fix the problem with a firmware update a few weeks later. It the case of the HD2, lowering the color saturation in the camera’s settings helps to somewhat “fix” the problem (but it makes the picture less vibrant). What I find amazing it that bloggers who had the review units didn’t seem to say anything (or alert HTC?) even-though the issue was quite apparent. I first talked about this on November 7th here and I guess that if all reviewers had contacted HTC when they got their review samples the device could have been delayed a few weeks and all this mess wouldn’t have happened (maybe they did?). So let’s just hope that the problem is fixable by a software update because I don’t see how every HTC HD2 owner is going to send back their unit to the retailer or carrier for a replacement, it’s going to be a logistical & PR mess.

The only hope in sight is a post by XDA-Devs user Nara-e-Mastana who bought his device in Pakistan on Nov 20th. What’s interesting is that his HD2 came with newer ROM 1.43.488.1 (70124) WWE WM6.5 (Stock) and the picture he posted doesn’t seem to exhibit the problem. But don’t get your hopes up yet,we will have to wait for other samples from his device and the build number.
IMAG0009 (Small)

Update: Thanks to WWE in the comments, the 488 isn’t a new firmware, but the country code.

Source: XDA-Devs

  • ToddeSwe

    Hi!

    You wrote: “lowering the color saturation in the camera’s settings ” i ask, how much? :)

    I lowered it 2 uints, is that ok or does it require more?

    ToddeSwe

  • ToddeSwe

    Hi!

    You wrote: “lowering the color saturation in the camera’s settings ” i ask, how much? :)

    I lowered it 2 uints, is that ok or does it require more?

    ToddeSwe

  • admin

    Sadly I don’t have HD2 yet but according to some user lowering the saturation to 2 like you did helps to diminish the Phik/Purple hue. Did you try to di some before/after pictures to see if it helps you? The colors will obviously look more vibrant though.

    Cheers

  • admin

    Sadly I don’t have HD2 yet but according to some user lowering the saturation to 2 like you did helps to diminish the Phik/Purple hue. Did you try to di some before/after pictures to see if it helps you? The colors will obviously look more vibrant though.

    Cheers

  • Anup

    Unless my monitor is totally shot (which is quite possible) :-) the middle flower still looks pink to me rather than white!!! :P

    anyway i am still buying the phone when it does become available in my country, India, though till now no sign of it…and by then i hope the problem will be fixed…

  • Anup

    Unless my monitor is totally shot (which is quite possible) :-) the middle flower still looks pink to me rather than white!!! :P

    anyway i am still buying the phone when it does become available in my country, India, though till now no sign of it…and by then i hope the problem will be fixed…

  • admin

    The fact that the flower on the right is whiter (& slightly blurry) is kinda normal for a phone’s camera. I checked the picture in Adobe Lightroom (boosted saturation etc) and didn’t see any sign of the purple/pink hue unlike all the other pics. Nothing’s for sure though & we’ll have to wait for more pictures from this particular device.

  • admin

    The fact that the flower on the right is whiter (& slightly blurry) is kinda normal for a phone’s camera. I checked the picture in Adobe Lightroom (boosted saturation etc) and didn’t see any sign of the purple/pink hue unlike all the other pics. Nothing’s for sure though & we’ll have to wait for more pictures from this particular device.

  • Anup

    so the flower on the left is pink and the flower on the right is white???? two different coloured flowers on the same plant?

    and if both the flowers are white then the pinkish tint is pretty eveident…or do you mean to say that in lightroom it’s even worse?

  • Anup

    so the flower on the left is pink and the flower on the right is white???? two different coloured flowers on the same plant?

    and if both the flowers are white then the pinkish tint is pretty eveident…or do you mean to say that in lightroom it’s even worse?

  • Hosain

    Thanks for the warning. I was reading today about this phone but I didn’t pay attention to the images taken by the camera then.

    Now however I see a bit of pink in but I’m not sure if this is what you are talking about.

  • Hosain

    Thanks for the warning. I was reading today about this phone but I didn’t pay attention to the images taken by the camera then.

    Now however I see a bit of pink in but I’m not sure if this is what you are talking about.

  • Hosain

    I was reading today about this…

    a bit of pink in but I’m not

  • Hosain

    I was reading today about this…

    a bit of pink in but I’m not

  • Hosain

    Sorry for the spam, I was trying to add some html tags but doesn’t seem to work.

    Anyway heres the review with images taken from camera http://www.phonearena.com/htmls/HTC-HD2-Review-review-r_2322-p_3.html

    and here is a particular image http://i2.phonearena.com/showimage.php?m=Reviews.Images&f=name&id=62909

  • Hosain

    Sorry for the spam, I was trying to add some html tags but doesn’t seem to work.

    Anyway heres the review with images taken from camera http://www.phonearena.com/htmls/HTC-HD2-Review-review-r_2322-p_3.html

    and here is a particular image http://i2.phonearena.com/showimage.php?m=Reviews.Images&f=name&id=62909

  • admin

    Yup this picture has the pink/purple spot. :-(

  • admin

    Yup this picture has the pink/purple spot. :-(

  • WWE

    guess it’s worth to note that 1.43.488.1 (70124) is actually not a newer Firmware version than e.g. 1.43.405.1 (70124) (WWE), as 488 is just the country code…

  • WWE

    guess it’s worth to note that 1.43.488.1 (70124) is actually not a newer Firmware version than e.g. 1.43.405.1 (70124) (WWE), as 488 is just the country code…

  • admin

    Thanks for the info! btw HTC just changed their minds,it’s finally a software issue: http://www.mobiletechworld.com/2009/11/23/update-on-htc-hd2-camera-issue-software-related/

  • admin

    Thanks for the info! btw HTC just changed their minds,it’s finally a software issue: http://www.mobiletechworld.com/2009/11/23/update-on-htc-hd2-camera-issue-software-related/

  • ToddeSwe

    Will take a look at this and be back when i have some results.

    Thanks for now!

  • ToddeSwe

    Will take a look at this and be back when i have some results.

    Thanks for now!

  • ToddeSwe

    Read somewhere that HTC has decided that this is a software issue and will make an update for it.

    ToddeSwe

  • ToddeSwe

    Read somewhere that HTC has decided that this is a software issue and will make an update for it.

    ToddeSwe

  • admin
  • admin
  • Xeon

    I have HD2 with ROM 1.43.488.1 (70124) WWE bought from Dubai, and I have the camera problem like everybody. So this argument is invalid.

    OS Version: 5.2.21864.5.0.81
    Manila Version: 2.5.19202525.0
    ROM Version 1.43.488.1 (70124) WWE
    ROM date 10/26/09
    Purchase date: 15/11/09

  • Xeon

    I have HD2 with ROM 1.43.488.1 (70124) WWE bought from Dubai, and I have the camera problem like everybody. So this argument is invalid.

    OS Version: 5.2.21864.5.0.81
    Manila Version: 2.5.19202525.0
    ROM Version 1.43.488.1 (70124) WWE
    ROM date 10/26/09
    Purchase date: 15/11/09

  • elle

    Hi,i see that u have purchasd the HD2 from Dubai. Other than the Camera Problem, are u having the SMS issues as wel?? Please let me know……

  • elle

    Hi,i see that u have purchasd the HD2 from Dubai. Other than the Camera Problem, are u having the SMS issues as wel?? Please let me know……