HTC delays Sim-Free HTC Desire in the UK, favors Carriers?


Looks like something weird is going on in the UK right now. According to several reports all orders of unlocked/sim-free HTC Desireshave been delayed and all the stock has be re-allocated to the carriers for the time being. This means that all those who pre-ordered the phone and were supposed to receive it today are now left with nothing but an email from their online UK retailer (Clove, Hantec, Devicewire, etc) telling them that hipping has been delayed until next week at the earliest. Some online stores are actually blaming HTC for this apparently:

Thanks for your email,

I am very sorry for this situation, i understand you have spoken to one of my colleagues today in regards to this issue, i understand the most likely reason for any delays to HTC official Online partners may be a logistical problem, with Network providers being preferred over the Online Partners, please accept my apologies for the delay in replying to you regarding this.

We are finding it very hard to substantiate such a delay without any valid reasons and can completely understand what you mean here, we will put any info we have on the site immediately but whilst we too are in the dark we can only apologise and ask for your patience.

We honestly do not intend to mislead customers and are just as frustrated with the constant set backs as all of our customers but were currently assessing this situation and ensuring our purchasing team is in contact with HTC permanently to obtain any updates.

We will alway keep you in the loop and would be grateful of any information you can post to ensure all of our customers are aware were working as hard as possible to ensure all orders are fulfilled as soon as possible.

Please also feel free to email us for any updates.

Is there anything else that we can assist you with here?

Kind regards.

Customer Service 803

Telephone 0845 644 7727
Web www.handtec.co.uk
Online Live Support Online

GPSK Ltd
Unit 64 – 66,
Werrington Business Centre
Papyrus road
Peterborough
PE4 5BH

You can follow the ongoing drama over at XDA right now. This is kinda shady on HTC’s part, but it seems like they prefer to favor their partners (which are the number One costumers now I guess) instead of the end-user. FYI, the HTC Desire is now available and shipping on Vodafone UK, Orange UK, T-mobile UK. My guess is the HTC probably didn’t anticipate the high-demand for the phone and didn’t have enough stock ready to fulfill all those  orders so they decided to prioritize the carriers orders (which is somewhat understandable from a business perspective).

[Thanks to everyone for the tip]

  • Irkan

    So mainly they are telling the world “screw you end user, we have to take care of our carriers”

    very smart move HTC, lets see what kind of good that will bring to you in the future

  • Irkan

    So mainly they are telling the world “screw you end user, we have to take care of our carriers”

    very smart move HTC, lets see what kind of good that will bring to you in the future

  • KK

    #HTC screws UK “Authorised Ultimate Partners” Handtec, Clove as tens of thousands #Desire phones diverted to Carriers: create fake demand

  • KK

    #HTC screws UK “Authorised Ultimate Partners” Handtec, Clove as tens of thousands #Desire phones diverted to Carriers: create fake demand

  • Cosmic Charade

    HTC is not obliged to sell through online retailers if this is a problem for their business model. However, if they choose to utilise this sales channel, they are obliged to honour their agreements and not divert stock to networks. The absence of a response from HTC only confirms that this is what HTC are doing. Nokia severely damaged their brand by treating customers in this manner. I hope HTC will not go down the same path, as I doubt Nokia will ever regain their position of leadership because of such poor decisions.

  • Cosmic Charade

    HTC is not obliged to sell through online retailers if this is a problem for their business model. However, if they choose to utilise this sales channel, they are obliged to honour their agreements and not divert stock to networks. The absence of a response from HTC only confirms that this is what HTC are doing. Nokia severely damaged their brand by treating customers in this manner. I hope HTC will not go down the same path, as I doubt Nokia will ever regain their position of leadership because of such poor decisions.

  • Disappointed

    HTC stop treating your customers like dirt, I had enough with the HTC Touch Pro and how badly built it was, the Desire is the last chance if it’s a bad phone I’m leaving HTC and never looking back.

  • Disappointed

    HTC stop treating your customers like dirt, I had enough with the HTC Touch Pro and how badly built it was, the Desire is the last chance if it’s a bad phone I’m leaving HTC and never looking back.

  • Sum Guy

    HTC stated that this phone would ship on the 7th of April, and its not here. There are people who ordered 2 months in advance who aren’t getting their phones shipped, and they’re not even getting a reason for the delay. Not good enough, HTC.

  • Sum Guy

    HTC stated that this phone would ship on the 7th of April, and its not here. There are people who ordered 2 months in advance who aren’t getting their phones shipped, and they’re not even getting a reason for the delay. Not good enough, HTC.

  • Ken

    I think it’s unfair to brand HTC as liars and rogues on the basis of one guy’s rant on xda. Yes the carriers appear to be getting stock before the partners but there may be a perfectly reasonable explanation for this. It may be a distribution issue outside of HTC’s control.

    It’s harsh for all the people waiting for handsets but a few days delay shouldn’t be punished by tasrishing the reputation of a great company.

  • Ken

    I think it’s unfair to brand HTC as liars and rogues on the basis of one guy’s rant on xda. Yes the carriers appear to be getting stock before the partners but there may be a perfectly reasonable explanation for this. It may be a distribution issue outside of HTC’s control.

    It’s harsh for all the people waiting for handsets but a few days delay shouldn’t be punished by tasrishing the reputation of a great company.

  • Disappointed Koala

    It’s logical for a multinational like HTC to favour the carriers – that’s where the bulk of their revenue stream will come from. So those customers that have pre-ordered – in some cases, weeks in advance – are the ones to wear the delay.

    But the hidden cost to HTC is in the demographic that’s been impacted by the delay: the early adopters, the trend makers, the handset evangelists. Piss these people off, and you lose a tremendous amount of word-of-mouth, of internet “buzz”, and most importantly, of peer-to-peer support. Because if you don’t feed the early adopters, they can’t spew free advice – in person, or in support Forums – to all those that buy the Desire from the carriers… which may have a dollar cost, if HTC have to pick up their support to cover the shortfall.

    As someone with a pre-ordered Desire, I’ll be watching very closely to see if there’s any further slippage in the shipping date…

  • Disappointed Koala

    It’s logical for a multinational like HTC to favour the carriers – that’s where the bulk of their revenue stream will come from. So those customers that have pre-ordered – in some cases, weeks in advance – are the ones to wear the delay.

    But the hidden cost to HTC is in the demographic that’s been impacted by the delay: the early adopters, the trend makers, the handset evangelists. Piss these people off, and you lose a tremendous amount of word-of-mouth, of internet “buzz”, and most importantly, of peer-to-peer support. Because if you don’t feed the early adopters, they can’t spew free advice – in person, or in support Forums – to all those that buy the Desire from the carriers… which may have a dollar cost, if HTC have to pick up their support to cover the shortfall.

    As someone with a pre-ordered Desire, I’ll be watching very closely to see if there’s any further slippage in the shipping date…

  • will dutton

    welli ordered mine from tmobile 2 weeks ago and it still hasnt arrived, now being told mid next week, so i’m not sure that they are reallyfavouring the carriers

  • will dutton

    welli ordered mine from tmobile 2 weeks ago and it still hasnt arrived, now being told mid next week, so i’m not sure that they are reallyfavouring the carriers